| Symbol | Last | Chg |
| DOW JONES INDUS.(DAY)-$10 | 11351 | -262 |
| S&P 500 | 125380 | 0 |
| NASDAQ 100 | 182200 | 250 |
| US TREASURY BOND | 115050 | 50 |
| US DOLLAR INDEX FUTURES,SEP-20 | 73070 | -55 |
| CANADIAN DOLLAR | 9845 | -19 |
| EURO | 156340 | 180 |
| GOLD | ||
| SILVER | ||
| CORN (DAY) | 5730 | 14 |
| WHEAT (DAY) | 7876 | 44 |
| SOYBEANS (DAY) | 13850 | -92 |
| HEATING OIL | ||
| LIGHT CRUDE OIL | 12550 | 1 |
| COFFEE 'C' FUTURES,SEP-2008,ET | 13520 | -75 |
| Data is delayed 10 minutes or more. | ||
Customer Testimonials
What Our Customers Are Saying
From Bob M., in Fort Myers, FL, in gratitude to trustworthy PFGBEST.com Customer Relations personnel:
"Dawna Steinfeldt was my contact for PFGBEST.com when I opened my account. I want to commend her for all her efforts. She was always professional and fun, often a hard combo to pull off. She was responsive to all my questions and requests, and there were a lot. I found it easy to trust her. There are a lot of different opinions regarding the honesty of virtually every broker and system in forex, so the ease with which I was able to trust her was a big part of why I funded my account. I look forward to working with Josh (Reitz) as well. I am sure he is of the same calibur.”
From Dave J., in Shingletown, CA, in a letter to Ben Kutz, PFGBEST.com Customer Support in Iowa, regarding the great service and integration with Tech Support for new account set-up:
"Hello, Ben – You sent me over to the tech support department a few moments ago. The fella I spoke with was quite excellent in his communications and as a listener for me. It was a great transaction and he walked through four different problems or questions that I had with the DOM program. Ben, you have done a thorough job in helping me set up my new account. Please pass this email along to Tech Support and thank them for me. I will close in also mentioning that the DOM, strategy set-up and the platform in general were designed by a guy who obviously understands traders. The ‘flat’, ‘reverse’ and other buttons are so easy to use. I just put in a trade and noticed that it was a good time to short, so I reversed the position and the market ran in the other direction (a definite break-out). Thanks again, Ben.”
From John D., in San Diego, CA, April 2008, regarding the expertise of Chu Galloway in the PFGBEST.com Forex division:
"I want to let you know how much I appreciate your straightforward approach and negotiation style. It was very refreshing to speak with you this morning. Very few individuals in this business that answer calls are able to communicate with me in an effective way where I decide on the spot I want to do business with them. Thank you and please feel free to forward this email to anyone in management. Please send me the links to download the in-house P&L software and the Currenex software. Thank you again."
And several days later…with back office and P&L web links in place:
“Once again - Chu has surfaced and is taking charge of the situation at hand better than anyone I have worked with in 12 years of trading. I made a good decision to bring my business here.”
From Mike B., in Livonia , MI , in follow-up to his participation in a PFGBEST.com web seminar led by Paul Kavanaugh:
"Thank you for the fantastic seminar on how the U.S. dollar weakness affects commodity prices. I´ve got my hands full at this time with options and studying the forex market, but I definitely want to learn much more about commodities trading. I´m very impressed with your "The Trend Sheet" analysis and recommendations. Thanks!"
From Jack S. in Sandy Springs, GA on the ultimate Forex IB client assistance from Bill Hoerter of PFGBEST.com:
"I would like you to know that since my initial IB approval, Bill Hoerter has been a huge asset in keeping all aspects of the business I generate as an IB and the maintenance of my client base as smooth as can be. (In the) account approvals process, having funds keyed in, accounts enabled, trades booked, platform issues, bid ask quotes, payroll questions, commission issues and in general any and all basic customer service issues, without the prompt attention and assistance handled by Bill Hoerter himself I would have been completely helpless. I strive to offer the best customer service possible; I take very personal the business we are in and the nature of the risk associated with my clients trading Forex. I am writing this letter today as a statement of my appreciation and thanks for the personal assistance I have received from Bill in all aspects of the business…"
Bakersfield, CA client Vic C. wrote to his PFGBEST.com Customer Relations Representative Ben Kutz on March 13, 2008:
"Thank you. You guys are great. With your help and God willing, I am looking forward to having fun with live trading. Everything worked well. Have a wonderful day."
Excerpted from a letter written by IB Robert Miller, Foremost Trading, LLC in Geneva, Illinois, thanking Jason Cartwright and Randy Cartwright in PFG’s back office group:
"…In an episode over the weekend… your back office caught an error, reviewed the tape and alerted us in time to avoid a costly mistake. I am most grateful for the good ‘catch’ by Randy and Jason Cartwright. They are to be commended. My thanks to your back office."
Wolfgang, writing from Trier, Germany, reports that PFGBEST.com broker Dirk Cuypers has definitely been in his corner:
"Making no profits with PFG is definitely one´s own fault! My special thanks are to Dirk for his great, as always, assistance in my lumber trading today. Best regards, Wolfgang"
From Atlanta, customer O. Curtis (first name) cites the "PFGBEST.com difference" and thanks Hayley Wieskamp for help getting his account set up to his ultimate satisfaction:
Hi Hayley,
Thanks for all your concerns. I wished that all the reps. from other institutions I´ve communicated with were as nice as you have been to me. Please continue your current methods of dealing with your customers and we will hang with you as you do with us.
Please copy this email (forward it) to your supervisor for me, or send me their email and I will do so myself!
Bob, from Meriden, New Hamshire [View his original public blog]
I have used PFG in Chicago, IL now for three years and have educated myself through seminars, Tom Yeomans, Felex's new site and commentaries, and have gone from small time, to institutional trader. I use the Currenex platform through PFG and the FX Accucharts which are very good.
What make me rate them so highly is their unusually good customer service. My Account Executive has told me I can contact him anytime and he really does get back to me on Sat. & Sundays. In fact he stated I could call 2AM, 4AM, it doesn't matter because he's probably up trading himself. I would provide his name and phone number but for privacy concerns I will give you my contact info. Call me and I will put you in touch with him and their outstanding brokerage.
You can reach me at 603-469-3013 or (This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.)
True story: One Saturday afternoon I called him with a problem and 5 MINUTES LATER he called me back!
If you are an institutional size trader and are tired of the lousy service out there, call me. I am in no way affiliated with this brokerage but just a client. I now give PFG of Chicago IL. a rock solid 5 star rating!
Bob, from Largo, Florida, tips the hat to PFG Customer Relations Representative Hayley Wieskamp and her colleague, Jessica Church. Teamwork rocks! Bob moved from simulation to a self-directed account and requested a bit of technical support. It was all completed in well under an hour:
Bob asked to be called on his land line to be sure he was connected to PFG servers and that his trades were going to through the system, after switching from a simulation program. Hayley immediately forwarded his specific question to technical support, and then checked back with Bob to ask if it was resolved. His response: "Yes. (Your associate) Jessica called me and did a fantastic job. I also told her you do a tremendous job answering e-mails in a timely fashion."
Correspondence between Pieter in South Africa and PFG Customer Relations Representative Jessica Church who assisted him in selecting a trading platform version of Trade Navigator to accommodate his initial trading needs:
"I am a novice trader finding my way around Woodies CCI website. I would like to use the platform that would allow me to best apply new-found knowledge without getting tangled up in overly advanced accessories. I have selected the Gold version to allow me to settle in as it will allow me to apply advanced skills later on."
Jessica replied there are tiered prices for the Gold version and assumed he would like the $49 Gold versus the $99 Gold, though either/both give access to Woodies Charts.
Pieter responded, "I suppose the $49 will do at first. Thank you. Kindly allow me to comment on your business ethics. In South Africa I half would have expected to receive a message to confirm that the order for the $99 was already processed. Your efficiency is much appreciated."
From Frank in Phoenix, grateful to PFG Customer Relations Representative Ben Kutz for speedy assistance with an account inquiry in September 2007:
"Thanks, Ben, for your prompt response and effort… You have consistently displayed the epitome of professionalism and excellent customer service. PFG is fortunate to have you as an employee/partner."
From Jeffrey in Sacramento, to PFG Customer Relations Representative Judy Styres in September 2007:
"Judy, I just wanted to let you know how extremely pleased I am with your and PFG's high level of service. I have dealt with many securities and futures brokers and none have come close to the capability (both human and technological) of PFG."
From George in Seattle, to PFG Customer Relations Representative Curtis Wagaman praising expert service while learning to use the BEST Direct demo in order to feel confident in opening a trading account:
"I have been attempting to install your trading platform and was lucky enough to get hooked up with Curtis. He was competent, patient, and customer oriented. I have owned and been a part of a number of ventures and Curtis I can see would be an excellent part of any team. Curtis did not ask me to send this to you, I asked for the manager's e-mail. Very truly yours, George"
From Darrell, in Spain, to PFG Customer Relations Representative Julie Day praising expert service while learning to use the BEST Direct demo; Darrell then transferred funds to open a PFG account.
"Another big THANK YOU! Yesterday I read some of the emails sent to PFG praising you and others on the PFG team. I cannot begin to express how much you add to my pleasure to begin an ongoing business relationship with PFG. This also goes out to Tech. Support -- Judy Styres was most helpful earlier in the year assisting me with the demo account. Please thank her for me. I retired from a large industrial plant as an electronic trouble shooter, so I really appreciate the prompt, professional treatment given by the PFG team and can say today few companies give even acceptable service, but PFG, Inc. is great. Thank you all!"
From Ralph in Alexandria, VA, on how Customer Relations Representative Hayley Wieskamp's assistance while he traded on PFG’s demo account helped familiarize him with the BEST Direct platform and ultimately led to his opening an account.
"Thank you for spending time with me today and going over the simulated platform. Using the simulated trading platform will help build the confidence I need to do the live trades. Again, many thanks for your help. You are a true ASSET to PFG Best."
From Jonathan W. in Banbury, UK to Julie Day, PFG Customer Relations Representative complimenting her on her expert customer service.
"Thank you for all of your patient and tolerant help. Julie, you are an iconic example of the true meaning of customer service."
From Krista in Las Vegas, NV, to PFG Customer Relations Representative Judy Styres regarding her appreciation of Judy’s kind and timely assistance as she learns to trade on the BEST Direct demo platform.
"Thanks for all your help this morning!!!! I appreciate the patient, personalized attention and all of the immediate answers you provided for me. That kind of consideration, treatment and service really removes the frustration and confusion of learning new software tools. I’m extremely pleased with my interactions with PFG to date as I’m demo-ing the software. Thanks again."
From Steve in La Mesa, CA, to PFG Customer Relations Representative Raquel Glitch about how he appreciates her reliable and excellent assistance.
"Thank you for your support and dedication. I appreciate your persistence... I value people that are genuine and have a helpful heart. Have a wonderful Thanksgiving Day."
From Julia in Springfield, MA, who has been trading on PFG's BEST Direct demo regarding her positive interactions with Customer Relations Representative Erin Stasi and the trading platform.
"...I have been trading with a competitor, however, I really prefer the front end system PFG has. Thank you for all of your help. You’ve been great."
From Dennis in New Hope, PA to PFG’s Senior Vice President of Communications with regard to how helpful Customer Relations Representatve Julie Day was in assisting him with his setup of PFG’s BEST Direct trading platform.
"In my business just like yours and being a senior executive myself, I always hear all the complaints. Sometimes I do get a sincere Thanks too and it is those employees who make our organizations strong. You are fortunate to have a similar person in your organization, Julie Day (Never met her and no relations), who has very helpful in getting us set up with proper software and addressing some critical issues.
So once again Thanks."
From Greg in Washington, to Hayley Wieskamp, PFG Customer Relations Representative, who proactively discovered he needed a commission adjustment on his statement for a $5 Dow trade.
"...This morning I had just pulled up my statement when your email came across....good job! I really appreciate your attention to detail particularly given that my account is of a small size [for now, but presumably not for long!] ...Thanks again for your efforts and well done."
From John in Brisbane, Australia, to Judy Styres, PFG Customer Relations Representative
"Thanks yet again to all you...you do a great job!"
John is in Woodies CCI Club free chat room where
Judy assisted him with his set up on the BEST Direct trading platform. He praised Judy's customer service
expertise after she assisted him by explaining the new features, thus recapping the events from the chat room.
From Thad in Spring, TX, to his broker, Jackie Reitz, regarding his experiences with PFG's Customer Relations Team.
"...the couple of times I've needed technical support those guys were very prompt and helpful as well. Thanks again..."
From Mark in Toronto, to Paige Miller, PFG Customer Relations Director with respect to her assistance with his account.
"I will repeat something that I already said a few times; your service is absolutely impeccable and I do admire your professionalism."
From Bob in Santa Fe Springs, CA, to Ryan Hansen, PFG Customer Relations Manager about his new account with PFG and interaction with Judy Styres, PFG Customer Relations Representative
"The way Ms. Judy Styres has helped me get a clear understanding of the PFG Best Direct Platform as well as other Customer Service issues has been simply superb. Thank-you for hiring highly efficient and cordial people like Judy!!!!! It certainly is refreshing after working with a competitor where when I called I would get a pre-recorded message explaining that my wait time would be in excess of ten minutes, maybe more.
Both Peter Slaga and Patrick Steel said PFG would be like this, but quite frankly I thought it was ‘sales hype’...I was wrong. In fact, both Peter and Patrick have also been very helpful...
Thank-you again for hiring people like Judy and I look forward to a mutually profitable relationship."